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Return Policy

  • Products you want to return should be unused and in good condition with intact packaging and labels attached.
  • Returns are subject to filled in application and sales receipt, confirming the purchase and its conditions.
  • Refund period is no more than 10 days from the date of receipt of returned goods at the seller’s warehouse together with the filled in refund application from the customer. The period depends on the method of return.
  • The manufacturer provides the information about warranty period of each item. Customers get it attached with the order.
  • For refund claim the customer need to prepare the item with following documents:
    the filled in application for a refund (blank form is attached to each order)
    passport copy
    sale receipt

    And send it to LLC "ARTIKEKSPLORER" Seleznevskaya Street 11, bld 3, office 7.127427 Moscow, Russia

  • Faulty goods or incorrect ordering kits must be returned to us with the original tags and in the original packaging.
  • Shipment costs for substandard quality goods return are covered by the manufacturer.
  • If the returned product was prepaid, the refund would be made to the credit card from which payment was made.

For refund claims, please contact us:  info@arcticexplorer.ru


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