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Public Offer

Before paying please verify with a manager the availability of the item you’ve picked.

Info required to make the order: name and surname, e-mail, phone number, delivery address. We use this information only for accomplishing our obligations as a seller and don’t disclose it to anyone except third parties acting under contract with us, to fulfill obligations to the customer.

We act according to the law, so the disclosure of the information we received from the customer is not a breach of obligations if it is a legal requirement.

We don’t have responsibility for the information customers provide us on the website.

General definitions

The website visitor is a person who visit the website http://www.myarcticexplorer.com without purpose of placing an order.

User is a private person who visits the website accepting the terms of this Agreement and willing to place orders in the online shop Myrussiannorth.com

Customer is a user, that has made an order in the Arctic Explorer online-shop.

Seller is LLC "ARTIKEKSPLORER". Legal address: Seleznevskaya street 11, bld 3, office 7., 127427 Moscow, Russia

ITN 7715969854 771501001

PPC BIN / PSRN 1137746607899

OKPO 17849432

NACE / OKVED 52.42

 

Online shop is a website that is a property of the seller, located at http://www.myarcticexplorer.com The website contains information about goods and services offered by the seller for the purchase as well as payment terms and delivery to customers.

Website – http://www.myarcticexplorer.com

Goods are clothes, accessories and other items for sale on the seller's website.

Order is a properly made request of the customer to buy goods from the website and deliver it to the customer’s address.

1. General Provisions

1.1. The seller sells goods at the online store via the website http://www.myarcticexplorer.com.

1.2. Ordering goods via the online store, the customer accepts the terms of sale, that are available below (Terms & Conditions). If the customer disagrees with this User Agreement (the Agreement / Public Offer), he or she must immediately stop using the service and leave the site http://www.myarcticexplorer.com

1.3. These Terms of sale, as well as information about the products displayed on the site are public offer in accordance with the Civil Code of the Russian Federation.

1.4. The Agreement may be amended by the seller unilaterally and without notifying the user / customer. The new version of the Agreement shall enter into force in 10 calendar days from the date of its publication on the site, unless otherwise provided by the terms of this Agreement.

1.5. Public offer is considered accepted from the moment of visitor’s registration on the site or placing an order by the customer. Contract of act of purchase and sale is considered concluded from the moment the customer gets sales check or other document confirming the payment from the seller.

Informing the seller about e-mail and phone number, the website visitor / user / customer agrees that this data may be used by the seller and third parties involved in the fulfillment of obligations for visitor / user / customer. The communication may contain promotional messages with information about discounts, upcoming and current special offers and events of the seller as well as information about transferring the order for delivery and other information directly related to the fulfillment of obligations under this Public Offer.

2. Subject of the Agreement

2.1. The subject of this Agreement is providing users with the opportunity to purchase products from the online store at http://www.myarcticexplorer.com for personal, family, household and other needs not related to business activities.

2.2. This Agreement applies to all types of goods and services available on the website until such proposals with the descriptions are presented at the online store catalogue.

3. Registration on the website

3.1. Registration on the website is available by using the pop-up window "Registration".

3.2. Registration on the website is not obligatory to place an order.

3.3. The Seller is not responsible for the accuracy of information provided by Users during the registration.

3.4. User agrees not to disclose his login and password to third parties. If the user doubts the security of his login and password, he or she needs to immediately notify the Seller by sending an e-mail to: info@arcticexplorer.ru

3.5. Communication between user / customer and call-center operators / managers and other representatives of the seller should be based on the generally accepted principles of morality and etiquette. It is strictly forbidden to use coarse language as well as threats and blackmail, no matter to whom they are addressed.

4. Goods and procedure of purchase

4.1. The Seller is responsible for the fact that the goods presented on the website are available in the stock. Product photos may be differ from actual appearance of the item. Descriptions / specifications accompanying product are not intended to be exhaustive informative and may contain misprints. For more details the customer should contact the customer support. We update the information on the website every 30 minutes.

4.2. If the customer ordered a product that is out of stock, the seller has a right to exclude this item from the order or cancel the customer's order. In this case the seller has to notify the customer by sending an e-mail (to the address the customer used during the registration) or calling from the call-center.

4.3. If the completely or partially prepaid order was canceled, the seller would refund the cost in a way the product has been originally paid.

4.4. Customer's order is placed according to the rules you may find at ‘ordering‘ website section.

4.5. The customer bears full responsibility for impossibility of the seller to fulfill his obligations due to incorrect information provided by the customer.

4.6. After placing the order on the website the customer gets the information on the expected delivery date by phone or e-mail (to the address the customer used during the registration). Manager assigned to the order clarifies all details, settle the delivery date which depends on availability of the ordered goods in the stock and also on time needed to process and deliver the order.

4.7. The customer gets the information about the expected date when delivery service gets the order from the manager assigned to the order by e-mail or phone call. If there are any external factors (according to the seller), the date may be change unilaterally by the seller.

5. Delivery Policy

5.1. Specific delivery time may be clarify during the order confirmation through the call center +7 (495) 268 05 27. You can also find terms information on the website https://myarcticexplorer.com/delivery/.

5.2. The territory of the delivery of the goods presented on this site is limited outside the Russian Federation.

5.3. Delivery delays may occurred because of unforeseen circumstances that have happened through no fault of the seller.

5.4. The order can be shipped directly to the customer or a third person who was referred to in the order form (named further "the Recipient").

5.5. Upon delivery, logistic partner may request a document verifying the identity of the recipient, as well order details. Such measures help us deal with fraud and fully fulfill our obligations specified in paragraph 5 of this Agreement. The seller guarantees the confidentiality and protection of the recipient's personal data (paragraph 9.3.).

5.6. From the moment the customer gets the order and confirms it with his signature the risk of accidental loss or damage of the goods becomes the customer’s responsibility. In case of non-delivery the Seller refunds the cost of prepaid order and delivery in full after confirmation of the loss from the delivery services.

5.7. The shipping cost is calculated individually for each order based on the weight of the goods, the region and the type of delivery as well as (if necessary) forms of payment. Final cost is displayed at the final stage of the ordering process at the website.

5.8. The seller’s obligation to deliver goods to the customer is be considered fulfilled the moment the order is received by the recipient.

5.9. Getting the order from the courier, the recipient should inspect the delivered products and check the quantity and specifications of the goods, as well was warranty and packaging integrity. If there are no claims to the delivered goods, the recipient signs the "Form of delivery orders". Signature in the delivery documents confirms that the recipient doesn’t have any claims to the ordered goods and to the seller.

5.10. The courier waiting time at the address of the recipient is limited (15 minutes).

5.11. Quality and packaging of the goods presented on the website are certified in accordance Russian federal standards and requirements.

5.12. If necessary, the customer can specify the date, time and (if required) route of delivery with the manager, which will contact the customer to validate the order.

5.13. User understands and agrees that the shipment is a separate service that is not an integral part of the purchased goods. The realization of this service is considered executed the moment the customer receives the order. Claims regarding goods quality after reception of goods fall under the Consumer Law of Russian Federation and the warranty liabilities of the Seller.

6. Payment for the goods

6.1. The price of goods is indicated in Russian rubles and includes VAT.

6.2. Product price is available on the website. In case when the customer ordered goods for incorrect price, the seller should inform the customer to confirm the order with the updated price or to cancel the order. If it is impossible to contact the customer this order is annulled. If the order was paid, the seller returns the sum paid for the order using the same way in which it was paid.

6.3. The price of the goods on the website may be changed unilaterally by the seller. The price of goods ordered by the customer cannot be changed. Price may be differentiated by regions.

6.4. Features of payment by credit cards:

6.4.1 In accordance with the provision of the Central Bank of Russian Federation "On the issue of bank cards and transactions made with the use of payment cards" (24.12.2004 № 266-P) operations with bank cards are made by the card holders or their authorized representative.

6.4.2 Authorization of bank cards transactions is carried out by the bank. If the bank has reasons to suppose that the operation is fraudulent, the bank is entitled to refuse to implement this operation. Fraudulent transactions with bank cards fall under the scope of the Criminal Code of Russian Federation.

6.4.3 All orders placed on the website and prepaid by credit cards are checked by the seller to avoid cases of credit cards misuse. Also the seller may require passport or other ID to verify the identity of the credit card owner and his eligibility to use the card.

6.5. The Seller may offer discounts and bonuses program. Types of discounts, bonuses, terms and conditions are listed on the website and can be changed unilaterally by the seller. If the discounted cost of the goods includes a penny, such a price shall be rounded down to a multiple of 1 ruble.

6.6. Sometimes marketing activities involve the sending of additional items with the customer’s order. The delivery of these items is on the customer. The customer should contact customer service to abandon them.

6.7. Upon delivery of goods by postal services total value of the goods shall be increased by the amount of postage, which is specified by phone. +7 (495) 268 05 27.

6.8. The seller keeps statistics of the purchased orders. The product is considered to be incomplete, if the customer informed the seller about changing the purchasing decision before the case picking. If it happened after, goods from the order shall be deemed rejected.

The seller can block the services "Payment on receipt" for the customer in two cases. Firstly, if in accordance with the specified statistics under the previously designed a row of 4 or more orders amount of rejected goods the customer will be more than 80 percent of the total volume of delivered goods. Secondly, if the share of partly completed orders will be more than 60% of the total ordering and the number of partly completed orders will be at least 5. Subsequently the customer can re-use the "If you receive" only after the redemption from one to three orders totaling 7,000 rubles within three months.

6.9. The seller has the right to limit payment options available to the customer depending on the size of the order. "Payment on receipt is not available for orders that contain more than 40 products, or with total cost of more than 350,000 rubles.

7. Return policy for goods and money

7.1. Goods return is a subject of "Conditions of return", which you can find on the website: https://myarcticexplorer.com/returns/.

7.2. Return of the goods that have adequate quality

7.2.1. The customer has a right to refuse the ordered product at any time before he or she receives it and within 365 days after the delivery (not including the date of purchase). Exceptions are the goods specified in this Agreement (7.2.4). Return of the goods of adequate quality is possible if they are in a marketable condition, their consumer characteristics retained and the document confirming the fact and conditions of purchase is available.

7.2.2. If the customer rejects the goods (according 7.2.1.), the seller returns the value of returned goods (except for seller's costs associated with the returned good delivery from the customer) within 10 days of receipt of returned goods to the seller’s warehouse with the filled in refund application.

7.2.3. The customer has a right to refuse the goods if the seller doesn’t have the similar product on sale at the moment of the customer’s request. The Seller has to refund the amount of money for returned goods within 10 days from the date when goods are returned to the seller.

7.2.4. Non-refundable goods:

- fragrance and cosmetics range

- soft goods (cotton, linen, silk, woolen and synthetic fabrics, goods from non-woven materials such as ribbons, braid, lace etc.)

- swimwear, underwear, hosiery, etc.

7.3. Non-conforming goods return:

7.3.1. Non-conforming goods are products that are defective and cannot ensure the performance of their functional qualities. The product should answer to the description on the website. The difference in design elements from the description is not a sign of inadequate quality.

7.3.2. The Recipient should check the appearance and completeness of goods, as well as completeness of the whole order at the time of delivery.

7.3.3. The customer should put his signature on the delivery receipt in the box "I received the order with complete package and I don’t have any claims to the appearance of the goods." After that the claims to external goods defects, its quantity, completeness and vendibility are not accepted.

7.3.4. If the customer received the non-conforming goods, he or she may use the Consumer Protection Act of Russian Federation (art. 18)

7.3.5. Refund claims for the goods should be satisfied within 10 days from the date of customer’s the request (according to Consumer Protection Act of Russian Federation, art. 22).

7.4. Money refunds for the paid goods are made to the bank card.

8. Responsibilities

8.1. The seller is not responsible for the damage caused to the Customer due to improper use of purchased goods.

8.2. The seller is not responsible for the content and functioning of external websites.

9. Privacy and Data Protection

9.1. Personal data of the user / customer is processed in accordance with the Federal Law "On Personal Data" № 152-FZ.

9.2. During the registration on the website, the user provides the following information: name, surname, phone number, email address, birth date, gender, and address for delivery of the goods.

9.3. By providing personal information to the seller, the website visitor / user / customer agrees to information processing. It is necessary for the seller to fulfill the obligations to the site visitor / user / customer under this Public Offer, to promote goods and services, to conduct an online or SMS survey, to control the marketing campaign results, to support the customer, to organize the delivery of goods to the customer, to conduct a drawing among the site visitor / user / customer, to assess the satisfaction of the site visitor / user / customer, and to control the quality of services provided by the seller.

9.4. Personal data processing means any action for collection, recording, accumulation, storage, clarification (update, change) extraction, use, transfer (including transfer to third parties, without excluding the cross-border transfer if needed), depersonalization, blocking, deleting.

For more information on the processing of personal data visit.

For more information about the rights provided by the Federal Law № 152 "On Personal Data" visit.

9.4.1. The Seller has a right to send informational messages (including advertising) to e-mail and mobile phone of user / customer with his/her agreement. The user / customer has a right to refuse to receive advertising and other information without explanation. It this case he or she should inform the Seller by phone + 7 (495) 268 05 27 or by sending an appropriate request to the email address of the seller: info@arcticexplorer.ru. Service message informing the user / customer of the order and stages of processing are sent automatically and cannot be rejected by the user / customer.

9.4.2 The customer can withdraw consent to the processing of personal data carried out by revoking acceptance of this Public Offer.

9.5. The seller has a right to use the ‘cookies’ technology that does not contain any confidential information. The visitor / user / customer agrees with collection, analysis and using of cookies by the seller and third parties for the statistics and optimization of advertising messages.

9.6. The seller receives information about the IP-addresses of the website visitors for identify the visitor.

9.7. Seller is not responsible for the information provided by the user / customer on the website.

9.8. The seller may record phone conversations with user / customers. The seller agrees to prevent unauthorized access to the information got during conversations, and / or transfer to third parties, not directly related to the execution of the order, in accordance with Russian Federal Law "On Information, Information Technologies and Protection of Information".

10. Validity of the public offer.

10.1 This public offer comes into force from the moment of its acceptance by the website visitor / customer and it is valid until revocation of acceptance.

11. Additional Terms

11.1. The seller may assign or otherwise transfer the rights and obligations to the third parties arising from the relationships with customers.

11.2. Online shop and provided services may be temporarily partially or completely unavailable due to maintenance or any other technical reasons. The technical service of the seller has the right to periodically carry out the necessary preventive or other work with or without a preliminary notification to the customer.

11.3. The relations between the user / customer and the seller are governed by Russian law.

11.4. If the user / customer has any questions or complains he or she should refer them to the seller by phone or other available communication ways. We will try to solve all disputes through negotiations. If not, the dispute shall be referred to the judicial authority in accordance with current legislation.

11.5. Recognition of invalidity of any provision of this Agreement by the court shall not entail the invalidity of the remaining provisions.


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