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How to get a promo code?

1. Subscribe to the Arctic Explorer newsletter. Promo codes may be inside our e-mails.
2. Follow Arctic Explorer on Instagram. There you can also find information about special offers.
Go to personal account

What is pre-order?

With this option you can buy product you like even if it is temporarily out of stock. We will reserve it for you after prepayment (30%).

How to make pre-order?

1. Add an item to your shopping cart.
2. Pay 30% of its cost (online payment only).
3. You can track pre-order status in your personal account (check ‘Orders History’).
4. You will receive a special notification in your account when order status changes.
5. You will also receive an e-mail when the order is ready for shipment.
6. Go to your account to complete your purchase and pay the remaining 70% of item’s cost (online or in cash).

In my shopping cart there are not only pre-order goods, but also items that are available now. What should I do?

Pre-order and available items should be paid separately. Easy ways of payment are provided for this purpose.

Online-payment by credit card

1. You will see a secure payment page of our partner JSC ‘Alfa-Bank’ after confirming the order.

2. Enter your credit card details

3. If your bank supports 3-D Secure technology, you will be redirected to its server for payment authorization.

Online payment security

Credit card transactions are executed in accordance with the requirements of VISA International, MasterCard and other payment systems.

• Your card details are protected and processed according to the PCI DSS 2.0 security standard. Payment information is sent with a help of SSL technology. Further information transfer is carried out through bank network that have the highest security level.

• Neither we nor other third parties can receive your credit card details. Also we don’t store them on our server.

• Your personal information (name, address, phone, e-mail, card number) is confidential and it will not be disclosed.

Online payment security

Credit card transactions are executed in accordance with the requirements of VISA International, MasterCard and other payment systems.
Your card details are protected and processed according to the PCI DSS 2.0 security standard. Payment information is sent with a help of SSL technology. Further information transfer is carried out through bank network that have the highest security level.
Neither we nor other third parties can receive your credit card details. Also we don’t store them on our server.
Your personal information (name, address, phone, e-mail, card number) is confidential and it will not be disclosed.

Why your payment may be failed?

  • Your card is not authorized for Internet payments (please reach out to your bank in this case).
  • Your card details were entered incorrectly.
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